FAQ's
What makes us tick?
Simply good food. Food that is produced to taste its best. The freshest fish and properly matured local meat. Not produced to be cheap on a retailers’ shelf and not with unnecessary added water, additives, preservatives and misleading packaging. Our food comes from the best local producers and never sits out on any shop counters.
Why is Foodiefolk’s meat & fish so fresh?
All our fish is delivered direct from source. It is delivered to us within 24hours of being in the sea. It is packed there and never sits out on a counter covered in ice. It is brought in daily. You cannot get fresher! Our meat is packed at our wholesale butchers in peak condition and delivered to us daily. All our fish and meat can be frozen.
How is our produce packed?
Our fish and meat are all vacuum packed to retain freshness. Our fish and meat are packed in prime condition so it is beautifully fresh. Our fish has 5 days shelf life, meat 8-10 days and poultry 5 days once packed.
Why can I not buy certain joints of meat and fresh fish online?
These are sold by weight so an exact price cannot be given. An approximate weight will be given along with a kilo price to give a guide price.
How will my delivery stay at the correct temperature until I get home? (Courier deliveries)
Our boxes are delivered with state of the art packaging which will ensure the correct temperature is maintained for 24 hours. The chilled deliveries are packed in polystyrene boxes with gel packs.
How much is the delivery charge?
Free for deliveries in our own vehicles. £5.00 for courier deliveries. We need to cover the cost of packinging and delivery!
Why is there a £50.00 minimum order for courier deliveries?
Because of the packaging and delivery costs involved. If you collect there is no minimum order!
Where do Foodiefolk deliver?
We can deliver anywhere in N. Ireland. We do deliveries in our own vehicles to Belfast & Lisburn area. Outside these areas we use a courier.
Can I only order online?
No. You can phone, fax, e-mail or post an order to be collected or delivered. Download our order page online or phone and ask for one to be posted out. Payment will be taken before order can be dispatched.
Are your payments safe?
We have researched thouroughly and decided to use Paypal. All the transactions happen on the Paypal website so it is their technology that processes your details and takes payment. Foodie Folk are Verified by Paypal.
Why can I not mix a box with chilled & frozen products for courier delivery?
The packaging materials used for storing chilled products is different from those used for frozen. Our chilled boxes use gel packs which will keep chilled products at the correct temperature for a minimum of 24hours. The gel packs unfortunately would not keep frozen goods frozen for 24 hours.
How do you defrost meat?
Leave covered in the fridge overnight. Meat is always best at room temperature before cooking. Leave out of the fridge for 30 minutes before cooking.
How do you defrost Seafood?
If you decide to freeze our fish it can be defrosted by running under cold water in the vacuum pack. Never leave fish out of the fridge for more than 30mins once defrosted. If you are defrosting fish out of the vacuum pack leave covered overnight in the fridge.
How do you store meat or fish?
All our products will have Best Before dates or Use By dates. If you are freezing products always freeze on day of collection or delivery. Frozen products are generally best used with 3 months but will be fine until the date on the pack.